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CONTACT
Customer Service
24 Hours `Worry-free service，Efficient communication
Pre-sale service
1. Understand customer requirements in detail and provide product configuration schemes for customer to choose.
2. Invite customers to visit the production site or factory, and explain the whole process.
3. Introduce necessary supporting schemes or financing schemes according to customers' needs.
Sale service
1. Timely provide customers with the production progress of products in the workshop.
2. Invite customers to the factory for inspection and delivery before delivery according to requirements.
3. Monitor transportation links throughout the whole process to ensure safety and timeliness.
4. Contact the customer in advance to prepare the auxiliary items needed on site, to ensure that production can be started in a shorter time.
5. On-site commissioning and production, engineers escort the whole process.
6. Provide professional training and help customers cultivate professional production and operation teams on site.
After-sales service
1. Equipped with exclusive after-sales service engineers to maintain efficient communication.
2. Continuously provide professional training for customers and cultivate subsequent professional talents.
3. Regularly visited customers for on-site. inspection to understand equipment conditions and solve problems.
4. Establish customer product usage files and update them regularly.
5. Lifelong supply of spare parts for customers.
Service mechanism
1. one-day response system: troubleshooting control is completed within 24 hours.
2.Double supervision system: general manager and marketing manager double supervision, to provide human resources, material resources, Financial, technical guidance accessories supply and other green channels.
3.Three-minutes response system: the service personnel are required to contact the customer within 3 minutes after receiving the delivery order instruction.
4. Parts supply guarantee system: with a faster, more effective way in the shortest time delivery.
说明页内容……
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